PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING www.hotelcrocus.ro OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES THROUGH THIS WEBSITE. BY ACCESSING www.hotelcrocus.ro, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE LEAVE THE WEBSITE.

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1. Terms of Use
This Agreement governs your use of the website located at http://www.hotelcrocus.ro (the “Website”) and is entered into between SC CROCUS SRL (“we,” “us,” “our”) and you, acting on your own behalf or on behalf of a buyer, member, or supplier for whom you have registered (“you”). By accessing, viewing, transmitting, retaining, storing, or otherwise using the Website, its services, functions, or content in any manner, you agree to all terms and conditions set forth herein and waive any right to claim ambiguity or error in this Agreement. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these terms at any time without prior notice; unless otherwise stated, such changes become effective immediately. Please review these terms periodically. Your continued use of the Website following any changes constitutes acceptance of those changes. You and SC CROCUS SRL are independent contractors; no agency, partnership, joint venture, or employment relationship is intended or created by this Agreement.

 

2. Eligibility
The Website is available only to individuals or legal entities capable of entering into legally binding contracts under applicable law. The Website and the services provided through it are not available to minors. The Website and all materials available on or through it are provided for informational purposes only and do not constitute legal or other professional advice. The information on the Website is based on sources considered accurate and credible, and we take reasonable steps to ensure accuracy; however, we do not guarantee that all information is complete, correct, or current. These materials are prepared by our staff and other contributors.

 

3. Copyright and Intellectual Property
This Website, including all of its modules, is the property of SC CROCUS SRL. The Website and its content may not be copied, reproduced, republished, uploaded, posted, modified, transmitted, or distributed without SC CROCUS SRL’s prior written permission, except that you may download, display, or print one copy of the materials for your personal, non-commercial use on a single computer. Unauthorized use may violate copyright, trademark, and other intellectual property laws. You must retain all copyright, trademark, and proprietary notices contained in the materials. Use of these materials on any other website or networked computer environment is prohibited. Unless expressly stated otherwise, all names, logos, trademarks, service marks, trade dress, and trade names are the property of SC CROCUS SRL and may not be used without our prior written consent.

 

4. User Submissions
If you submit ideas, comments, suggestions, or other information relating to improvements of the Website and/or related services (“Submissions”), you agree that such Submissions will be deemed and will remain the property of SC CROCUS SRL. No Submission will be subject to any confidentiality obligation on our part, and we are not obligated to publish any Submission. SC CROCUS SRL will own all rights relating to the Submissions and may use them without restriction for any purpose (commercial or otherwise) without compensation to you. You also warrant that any holder of rights (including moral rights) has fully and effectively waived such rights and has validly and irrevocably granted you the right to transfer such rights to SC CROCUS SRL.

 

5. Third-Party Content and Links; Cookies
The Website may contain links to third-party websites provided for your convenience. We do not endorse or recommend such websites, their content, or services, and we are not responsible for materials, services, or any issues arising from such third-party websites. Some links may direct you outside our Website, including links to advertisers, sponsors, and partners who may use our logo under co-branding arrangements. Third-party sites may place their own cookies, collect data, request information, or display content you may find inappropriate or offensive. We may disable any third-party links to the Website at our discretion. Please note that information transmitted online may be collected and used by unknown parties; we cannot guarantee the security of information obtained online, and you do so at your own risk. SC CROCUS SRL may use cookies when you browse the Website. Cookies may be set by us or by contracted third parties providing measurement and evaluation services. Cookies are small files sent to your browser by a web server to record user activity during browsing. Cookies used by the Website are associated only with anonymous users and their devices; they do not contain personal data. Cookies help the server recognize your browser and improve navigation, including enabling access to areas/services reserved for registered users without re-entering login details. Cookies are also used to measure traffic and usage metrics. You may configure your browser to notify you of cookies or to block them. Please consult your browser documentation for details. You may use the Website without allowing cookies; however, certain services requiring prior registration or login may require starting a new session each time.

 

6. Disclaimer; Exclusion of Warranties
YOU AGREE THAT YOU USE THIS WEBSITE AT YOUR OWN RISK. THE WEBSITE AND ANY INFORMATION, CONTENT, AND/OR MATERIALS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. SC CROCUS SRL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM LAW OR COURSE OF DEALING, EXCEPT TO THE EXTENT THAT SUCH WARRANTIES CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. No oral statement, written correspondence, or information provided by SC CROCUS SRL creates any warranty of any kind, and you should not rely on any such statements. Electronic communications, including the Internet, are public media and not private; information related to or resulting from such media is public and not personal or private information. We disclaim responsibility for the accuracy, content, or availability of information found on linked websites. We are not responsible for failures or malfunctions of telephone networks, electrical networks, electronic systems, Internet services, computers, hardware or software, delays, interruptions, lost or unreadable messages, or similar issues. We are not liable for injury, loss, damage to your device, or interception/misuse of credit card information arising from use of the Website or any connected services or materials. The Website may contain technical inaccuracies or typographical errors. SC CROCUS SRL is not responsible for typographical, photographic, technical, or pricing errors displayed on the Website (including, without limitation, incorrect room rates). We reserve the right to make changes, corrections, and/or improvements at any time without notice. We reserve the right to cancel or modify reservations where fraud, inappropriate activity, or an obvious error is identified.

 

7. Indemnification
You agree to indemnify and hold harmless SC CROCUS SRL and its subsidiaries, affiliates, directors, agents, and employees from any complaint, claim, or demand (including reasonable attorneys’ fees) made by a third party arising out of or related to your breach of this Agreement or violation of any law or third-party rights. Our failure to act in relation to a breach does not waive our right to act in relation to similar or subsequent breaches. You are solely responsible for maintaining the confidentiality of your password and account and for all activities conducted under your account. If any claim or proceeding is brought against the indemnified parties, we may require you, at your own expense, to defend such claim with counsel reasonably acceptable to us. You agree to cooperate with us in the defense. We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you.

 

8. Limitation of Liability
NEITHER WE NOR ANY OF OUR SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, OR REPRESENTATIVES SHALL BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSS, INJURY, OR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF THE WEBSITE, OR YOUR INABILITY TO ACCESS THE WEBSITE, OR ANY THIRD-PARTY MATERIALS, OPINIONS, OR RECOMMENDATIONS POSTED ON THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the maximum extent permitted by law. You waive any and all claims against us and our subsidiaries, divisions, affiliates, agents, and representatives arising from your use of the Website or third-party materials, opinions, or recommendations posted on it.

 

9. Release
By using the Website, you acknowledge and agree that the indemnified parties are released, discharged, and held harmless from any liability relating to any aspect of the Website (including, without limitation, illness, loss, dispute, physical injury, death, property damage, claims based on publicity rights, defamation, privacy infringement, reasonable attorneys’ fees, and court costs) that may arise from use of the Website or acceptance, possession, use, or misuse of information, materials, services, or products obtained through it. We reserve the right, at any time and without liability, to restrict or deny any person access to the Website and its services, content, materials, and functions. We also reserve the right to seek any remedies permitted by law, including attorneys’ fees, in connection with fraudulent or illegal activities related to use of the Website. You acknowledge that you may later discover facts or claims unknown at the time you accepted this Agreement which, if known, might have affected your decision. You expressly assume the risk of any such unknown facts or claims in relation to the release in this section.

 

10. Access and Interference
You may not use any method to copy the Website, its content, or information (including data) without our prior written consent. You agree not to use any device, software, or routine that interferes or attempts to interfere with the proper functioning of the Website or any transaction conducted through it. You agree not to copy, reproduce, alter, modify, create derivative works from, or publicly display any content from the Website without our prior written consent or the consent of the relevant third party. Any information you provide must (i) be free of viruses, Trojan horses, worms, logic bombs, or other harmful code intended to damage, interfere with, intercept, or expropriate any system, data, or information, and (ii) not create liability or cause loss to us or to our service providers.

 

11. Termination
These terms remain in effect until terminated by either party. You may terminate your acceptance at any time by discontinuing use of the Website and destroying all materials obtained from the Website and any linked websites, including all related documents and copies. We may terminate your access immediately without notice if, in our sole discretion, you fail to comply with this Agreement.

 

12. Governing Law and Jurisdiction
You must comply with all applicable laws and regulations relating to your use of the Website and to any requests for offers to purchase and/or sell products and/or services. Any disputes arising from or related to the Website shall be governed by Romanian law and resolved in Romania. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including this section. You agree that any legal action arising out of or related to this Agreement shall be brought before the courts of Romania.

 

13. Communication
Questions or comments regarding the Website and its content may be sent to hotelcrocus.ro@gmail.com (SC CROCUS SRL). Any communication or material transmitted to us via the Website or email is transmitted on a non-confidential basis.

 

14. Reservations and Cancellations

1. Any reservation made and not cancelled by the cancellation deadline specified in the written offer is considered confirmed and automatically implies responsibility for payment. 2) All cancellations must be made through the online system, or—if the system is not functioning—by contacting the reservations department at hotelcrocus.ro@gmail.com. 3) The penalty-free cancellation deadline is specified at the time of booking. Exceeding this deadline triggers the penalties stated in the reservation. 4) In case of no-show, a penalty of at least one night will be charged (up to the full cost of the stay, depending on the cancellation policy). 5) Refund requests arising from partial use of tourist services must be accompanied by written confirmation. Such confirmation does not guarantee reimbursement of unused services; the request will be honored only if reimbursement is approved. 6) Check-in generally starts at 16:00 (local time) on the arrival date. To avoid inconvenience, please inform us if you will arrive earlier. Check-out must be completed by 11:00. Late check-out until 12:00 is free, subject to availability. Check-out between 12:00–15:00 is charged at 30% of the nightly rate; between 15:00–18:00 at 50% of the nightly rate; after 18:00 the full nightly rate applies. 7) Pensiunea Crocus requires that at least one guest in the party is at least 18 years old.

 

Rates
Pensiunea Crocus applies dynamic rates that may change daily. Rates are guaranteed only on the basis of a written offer/booking confirmation. Refund requests based on the fact that the selling price was close to or higher than the front desk rate will not be accepted. Reservations without a guarantee not confirmed by 18:00 will be automatically cancelled without contacting the client. Management reserves the right to request credit card details upon arrival or a deposit to cover and guarantee any additional costs incurred during your stay. The accommodation rate includes breakfast, VAT, Wi-Fi access, and private parking. Additional services available for a fee include access to the dry sauna, minibar, and airport transfers (Bucharest Henri Coandă / Brașov Ghimbav).

 

Accommodation Rules
Guests acknowledge and agree to comply with the following rules: do not damage the property or items provided; in case of damage, the guest must pay the replacement/repair cost and related labor. Do not remove items from the guesthouse upon departure. Maintain quiet so as not to disturb other guests. Towels and linens must be used only for personal hygiene and must not be used for cleaning dyed hair, removing makeup, cleaning shoes, luggage, floors, etc. If towels/linen are damaged due to improper use, they will be charged as damages. If not paid, the guesthouse reserves the right to cancel the reservation and evict the guest without refund. Do not enter other rooms or staff-only areas without permission. Inform the guesthouse about visitors who are not accommodated at Pensiunea Crocus. Children must not be left unattended anywhere on the premises; any accident resulting from lack of supervision is the responsibility of the accompanying persons. Report promptly any malfunction or technical issue (equipment, installations, furniture). Any accident resulting from improper use of items/facilities or failure to follow safety rules is not our responsibility. Preparing and consuming food in the room is prohibited. The use of high-consumption electrical appliances is prohibited (microwave ovens, hot plates, radiators, kettles, etc.). After use and before leaving the room, unplug chargers for electrical/electronic devices (laptop, mobile phone, camera, etc.). It is strictly forbidden to bring firearms, weapons, or tear gas substances onto the premises. Under Romanian law, the use or sale of hallucinogenic or psychotropic substances is prohibited and punishable. Do not dispose of objects in the toilet that may damage the wastewater collection system. Nudism or any form of exhibitionism is not permitted on the premises. Garbage and household waste must be deposited in the bins located on the premises. For children under 4 years old, a baby cot may be available subject to availability; please inform us at the time of booking if you require one. Items that emit a persistent and disturbing odor are not permitted. Bringing outside food or beverages into the guesthouse/breakfast area is not permitted. Parents/guardians/companions are responsible for minors and must ensure they behave appropriately and do not disturb other guests. Please inform reception or the administrator of any food allergies or intolerances. Running or practicing any sport in the lobby or corridors is not permitted. Please inform reception of any minibar items consumed or services used so they can be billed accordingly.

 

Room Types

1. Room types may vary depending on the guest’s selection. We aim to provide the room type booked; however, there may be situations where a double-bed room is allocated instead of a twin room, or a twin room is allocated instead of a double-bed room. Please note that many European hotels provide two single beds pushed together to form a double bed. All room preferences are forwarded, but room allocation is determined by the property and depends on availability at check-in. 2) Additional requests (e.g., a higher floor) cannot be guaranteed at the time of booking and are subject to availability on the day of arrival.

 

Complaints

1. Any complaint must be submitted in writing to Pensiunea Crocus or by email to hotelcrocus.ro@gmail.com. 2) We will not consider complaints that were not brought to our attention during the guest’s stay; any issue must be reported immediately on-site. 3) We are not responsible for compensation for any situation that could have been resolved on-site.